Do you need to share this? Here is my Resume

Skills

User-Centric Design | Figma and Design Tools Mastery | Rapid Prototyping & Testing | Collaborative Skills | Data-Driven Decision Making | Cross-Functional Collaboration | Educational Content Creation

Experience

UX DESIGNER, The Stonewall Network — April 2024 - Present

  • Empathize: Conducted user research and engaged with community members to understand their needs, preferences, and pain points.

  • Define: Synthesize research findings to identify key insights and define user personas, user journeys, and design requirements.

  • Ideate: Collaborate with cross-functional teams to brainstorm innovative design solutions that address user needs and align with organizational goals.

  • Testing: Conduct usability testing and gather feedback to validate design decisions and identify areas for improvement.

CONTACT RESOLUTION SPECIALIST, Nationwide Retirement Solutions — August 2023 - December 2023

  • Compliance: Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, plan documents and state and local laws.

  • Product Knowledge: Understood the different product suites, including current line-up and products no longer sold that still require servicing.

  • Usability-Focused Research: Conducted lean user research and field interviews, identifying user pain points. Integrated insights from market trends with client feedback to guide design improvements, enhancing usability and client satisfaction.

  • Mobile App Design: Designed Android apps for internal tools, enhancing operations and user interactions, showcasing my ability to work with native mobile platforms.

  • Usability Testing: Carried out field user research with stakeholders, lean usability testing, and integrated user feedback to refine designs, ensuring they meet industry needs and enhance user satisfaction.

SOCIAL MEDIA MANAGER, Columbus Coyotes RFC — September 2022 - December 2023

  • Content Design & Development: Created and managed digital content that aligns with the club’s values and purpose, aiming to reduce social stigma around the LGBTQIA+ community through sport, teamwork, and community service.

  • User Interaction & Engagement: Designed and optimized user interactions to enhance engagement and build a loyal community around the club.

  • Collaboration: Worked closely with the President and Vice President to design digital products that reflect the club's mission and vision.

  • Account Creation & Management: Oversee the creation and maintenance of user accounts, ensuring a seamless user experience.

  • Multi-Platform Design: Developed and executed design strategies across multiple platforms to maximize reach and impact.

  • Identifying Opportunities for Engagement: Recognized and acted on opportunities to upsell, which translates to identifying key moments in the user journey to enhance engagement and introduce new features.

  • Collaborative Skills: Demonstrated ability to work effectively with multiple stakeholders to streamline processes, reflecting the collaborative nature of social media projects involving cross-functional teams.

SENIOR CARE ADVOCATE, Pumpkin Insurance — March 2022 - June 2023

  • Multi-Channel User Experience: Provided consistent and exceptional experiences across various communication channels, crucial for designing cohesive multi-platform user interfaces.

  • User-Centric Design: Focused on customer satisfaction and user needs, ensuring that designs are user-friendly and meet the users’ requirements.

  • Data-Driven Design Decisions: Leveraged customer interactions and feedback to drive significant sales increases, highlighting the ability to use data and insights to inform design decisions and improve user engagement.

  • Empathetic Problem Solving: Applied empathy to understand and resolve customer issues, a fundamental skill in identifying user pain points and enhancing the overall user experience through thoughtful design solutions.

  • Usability Testing: Carried out field user research with stakeholders, lean usability testing, and integrated user feedback to refine designs, ensuring they meet industry needs and enhance user satisfaction.

  • Identifying Opportunities for Engagement: Recognized and acted on opportunities to upsell, which translates to identifying key moments in the user journey to enhance engagement and introduce new features.

  • Collaborative Skills: Demonstrated ability to work effectively with multiple stakeholders to streamline processes, reflecting the collaborative nature of UX design projects involving cross-functional teams.

Education

USER EXPERIENCE DESIGN CERTIFICATE, GOOGLE
BACHELOR’S IN SPECIALIZED STUDIES, BIOLOGY AND EXERCISE SCIENCE, OHIO UNIVERSITY